About 365 Healthcare

A pharmacythat is thereevery day

Q: What if the pharmacist says no?

If a treatment is not safe or suitable we tell you why, suggest an alternative or your GP, and refund you in full.

Q: Can I return medicines?

By law medicines cannot be resold once dispatched, so we cannot accept returns for a refund. If we made a mistake or an item arrives damaged, we replace it or refund you.

Q: Can I speak to a pharmacist?

Yes. Email us any time, or tick call me back when you order and a pharmacist will ring you in opening hours.

Ourstory

365 Healthcare is a UK online pharmacy owned and run by A Healthcare Company Ltd. Our registered pharmacy is at 18 Lumen Road, Wembley, and every order is dispensed from there by our own team.

We started because we kept meeting people who had given up on getting help quickly: the form was too long, the clinic too far, the wait too slow. Too much online healthcare is built for one kind of person. We built ours for everyone: the student who needs the morning after pill tonight, the parent ordering hay fever tablets for the whole house, the grandparent who would rather talk to a pharmacist than fill in a form.

So we keep things simple. Plain words. Clear prices. Short forms. And a real pharmacist, in Wembley, who checks every order and picks up the phone.

The name is a promise. We are online every day of the year. You can order at 3am on Christmas morning, and a pharmacist will look at it the next working day.

How wework

01

A pharmacist checks everything

No order leaves without a GPhC registered pharmacist reading your answers and confirming the treatment is safe for you. If it is not, we say so and suggest what to do instead.

02

We tell your GP, if you want

With your consent we let your GP know what we have supplied, so your records stay complete. You can say no.

03

Only licensed UK medicines

Everything we supply is licensed for use in the UK and bought from licensed wholesalers. No grey imports, no unlicensed products.

04

Regulated and inspected

We are registered with the General Pharmaceutical Council, who inspect pharmacies and set the standards we work to. You can check our registration on their public register.

Questions,answered

Not here? Email pharmacy@365.healthcare or ask for a call back when you order.

Do I need a prescription from my GP?

No. You answer a short health questionnaire. Our pharmacist prescriber reviews it and, if the treatment is right for you, issues a private prescription. We dispense it from our own pharmacy.

Who reviews my order?

A GPhC registered pharmacist based at our pharmacy in Wembley. Our superintendent pharmacist is Tejal Pindolia, registration number 2080098. You can check this on the GPhC register.

How fast is delivery?

Orders approved before 2pm on a working day are dispatched the same day by tracked post. Most arrive the next working day. We will email you a tracking link.

Is the packaging discreet?

Yes. Parcels are plain, with no pharmacy name or product details on the outside. Your bank statement shows only "A Healthcare Company Ltd".

What if the pharmacist says no?

Sometimes a treatment is not safe or not suitable. If so, we will tell you why, suggest an alternative or point you to your GP, and refund you in full.

Can I order for someone else?

No. The health questionnaire must be completed by, and about, the person who will take the medicine. This keeps them safe.

Can I return medicines?

By law, medicines cannot be resold once dispatched, so we cannot accept returns for a refund. If we have made a mistake or an item arrives damaged, we will replace it or refund you.

Will you tell my GP?

Only with your consent. We ask during the questionnaire. For some treatments we strongly recommend it, and we will explain why.

How is my data kept?

Securely, in the UK, and only for as long as pharmacy law requires. We never sell it. Full details are in our privacy policy below.

Can I speak to a pharmacist?

Yes. Email us any time, or tick "call me back" when you order and a pharmacist will ring you in opening hours.

Feedback andcomplaints

Tell us what went well and what did not. We read every message, and complaints go straight to the superintendent pharmacist.

Give feedback

Email pharmacy@365.healthcare, or write to 365 Healthcare, 18 Lumen Road, Wembley, HA9 7RE.

How we handle a complaint

We confirm we have received your complaint within two working days.
The superintendent pharmacist, Tejal Pindolia, investigates and may call you for details.
We send you a full written reply within 20 working days. If it will take longer, we tell you why.
If something went wrong, we say so, put it right, and change how we work so it does not happen again.

Still not happy?

You can raise a concern with our regulator, the General Pharmaceutical Council, at pharmacyregulation.org.

The legal bits,in plain words

01

Terms and conditions

Who we are. 365 Healthcare is a trading name of A Healthcare Company Ltd, registered in England and Wales, registered pharmacy at 18 Lumen Road, Wembley, HA9 7RE. GPhC premises registration pending.

Using the service. You must be 18 or over. You must answer the health questionnaire truthfully and for yourself only. Giving false answers can put your health at risk and may mean we cannot supply you in future.

Pharmacist decision. A pharmacist may decline, change or delay an order to keep you safe. If we decline, you are refunded in full.

Prices and payment. Prices include VAT where it applies. Delivery costs are shown before you pay. Your card is charged when you place the order.

Returns. By law we cannot accept returned medicines for resale, so we cannot refund a change of mind once dispatched. We replace or refund anything damaged, wrong or missing.

Governing law. These terms are governed by the law of England and Wales.

02

Privacy policy

What we collect. Your name, date of birth, contact details, delivery address, payment details, and the health information you give us in the questionnaire and in any messages.

Why. To check a treatment is safe for you, to dispense and deliver it, to contact you about your order, and to keep the records pharmacy law requires.

Who sees it. Our pharmacists and dispensing staff. Our delivery partner sees your name and address only. Your GP, only with your consent. We never sell your data.

How long. Pharmacy records are kept for eight years as the law requires. Marketing preferences until you change them.

Cookies. We use only the cookies needed to run the site and, with your consent, analytics cookies.